Refund Policy

We stand behind our products and their ability to deliver quality and performance. However, sometimes things might not work out as expected. To ensure your satisfaction, we offer a 14-day refund policy with the following details:

Eligibility

  • 14-day Window: Refunds are accepted only within 14 days of purchase.
  • Plugin Performance: Your issue must prevent the plugin from working for your specific business needs or required setup.
  • Support Engagement: You must have attempted to resolve issues with our support team before requesting a refund.
  • License Relinquishment: Upon receiving a refund, you agree to relinquish all ownership of your license and stop using the plugin immediately.
  • Plugin Deactivation: If a refund is granted, you must deactivate and uninstall the plugin from your site.
  • Discretionary Rights: We reserve the right to reject a refund request if necessary.

Submitting a Request: To request a refund, open a support ticket and explain your situation.

Partial Refunds

We may offer partial refunds depending on the specific case and extent of plugin usage.

Our Goal

Our goal is to ensure your satisfaction. We actively seek solutions to fix issues before issuing refunds, and in many cases, we’ll happily offer help to resolve your concerns. 

Why Refunds May Not Be Given?

While we strive to ensure everyone is satisfied with their purchase, there are instances where refunds may not be feasible. This typically applies when:

Time frame

No refunds beyond 14 days: Requests received after this window will not be eligible for refunds.

Promotions and Discounts

Special events and sales: Purchases made during promotional periods or discounted sales fall outside of the standard refund policy.

Product Functionality

  • Third-party software issues: Problems arising from compatibility or conflicts with other software cannot be attributed to the product itself; hence, no refund will be provided.
  • Meeting expectations: Subjective opinions about whether the product fulfills your needs or aligns with your personal expectations do not qualify for a refund.
  • User expertise: This doesn’t warrant a refund if you lack the necessary technical skills to operate the product. Similarly, purchasing without understanding the product’s functionalities does not qualify for a refund.

Product Actions

Change of mind: Regretful purchases or decisions to discontinue use after purchase don’t meet the criteria for a refund.

Accidental purchases: Mistakes happen, but accidental purchases are the responsibility of the user and cannot be refunded.

Goodwill requests: We appreciate good intentions, but refund requests solely based on goodwill cannot be entertained.

Unresolved Issues

Technical problems: In rare cases, if we are unable to resolve serious technical issues that render the system unusable, we may discuss your refund request and gather feedback to improve the product.

Installation and Basic Functions

Installation assistance: If you encounter difficulties installing the plugin or getting it to perform its core functions, we’ll gladly consider your refund request.

Subscription Renewals

Cancellation responsibility: You are responsible for managing your subscription through the Freemius Dashboard. Failure to cancel before the renewal date means the payment will be processed, and refunds are impossible in such cases.

By understanding these circumstances, we hope you can make informed purchase decisions. We are always here to help, so if you have any questions or require further clarification, please don’t hesitate to contact us.

Non-Refundable Fees

  • Refund processing costs: When you make a purchase, we incur fees from card networks and payment partners. The networks often retain these fees even if you request a refund. Therefore, they cannot be refunded to us and are deducted from your refunded amount.
  • Credit/debit card and refund processing costs: The costs associated with processing your initial purchase and any subsequent refund are non-refundable.
  • Agreement to policy: By purchasing our products, you agree to this refund policy and acknowledge that it is final and not subject to further questioning, judgment, or legal action.

Support Policy

  • Dedicated support: We stand by our products and offer dedicated support to customers with active licenses. This includes assistance with troubleshooting issues and resolving incompatibilities.
  • Free copies and expired licenses: Unfortunately, we cannot provide free support for copies without valid licenses or licenses that have expired. To access our support team, you will need to purchase a new license or renew your existing one.

Refund Policy from PayPal

Fee retention on refunds: Effective May 7, 2019, PayPal no longer refunds the original fees charged to sellers when they issue refunds to buyers. This applies to both full and partial refunds and refunds issued after lost PayPal disputes.

Industries We Do Not Support

Commitment to value: Booking Forms is dedicated to using our expertise to add value to the internet and support businesses and organizations that share this goal.

Unsupported industries: For ethical and legal reasons, we are unable to provide services and support for companies in the following industries:

  • Unlicensed Piracy
  • Online File-sharing
  • Movie Websites 
  • Writing Degrees 
  • Selling Phishing Copyrights 
  • Adult Services
  • Fake Pharmacies
  • Unlicensed Cheating / Medicine
  • Drug Documents
  • High Paraphernalia
  • Essay Day Services
  • Alternative Loans
  • Illegal Exam / Pay Content
  • Gambling
  • Alcohol or Therapies
  • NSFW
  • Pornography
  • Scam

Prohibited Content

Booking Forms will not provide services and support for organizations or content that engages in the following:

  • Hate Speech: Promotion of violence, hostility, or discrimination against individuals or groups based on their race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics.
  • Religious Intolerance: Defamation or disrespect towards any religion or its followers.
  • Incitement to Violence: Encouragement or justification of harmful or violent acts against individuals or groups.
  • Racial or Sexual Discrimination: Any form of prejudice or unfair treatment based on race, ethnicity, or sexual orientation.

REFUND POLICY UPDATES

Booking Forms reserves the right to amend this policy at any time. We encourage you to revisit this page periodically for updates.

  • Notification of Changes: In case of significant modifications, we may inform you through our website, blog post, email, or any other suitable method at our discretion. 
  • Effective Date: Any revisions made to the refund policy become effective on the “Last Updated” date displayed at the beginning of this page and supersede any previous versions. 

CONTACT

Please contact our Support Department with any questions or concerns regarding this Policy.

support@xyz.io

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